John Tschohl

John Tschohl
Born (1947-06-20) June 20, 1947
Minneapolis, Minnesota, U.S.
Nationality United States
Occupation Customer Service Consultant/Speaker

John Tschohl (born June 20, 1947 in Minneapolis, Minnesota) is an author[1] and president of Service Quality Institute. He is an American business consultant and Customer Service Strategist.[2]

Education

Tschohl attended the University of St. Thomas in Saint Paul, MN. He became the Chairman of the College Republicans his senior year of college and launched the Coalition for Lowering the Voting Age which represented over 50,000 college students. He was successful in getting the legislature and Governor to sign a bill into law lowering the voting age from 21 to 19. He received his bachelor's degree at the University of St. Thomas (Minnesota) in 1969.

Career

Tschohl is a specialist in customer service. He is founder and President of the Service Quality Institute(SQI,)[3] a Customer Service Training firm based in Minneapolis, Minnesota.

Tschohl has consulted organizations including 3M Medical Specialties, AAFES, Chevon USA, CocaCola Femsa (Mexico,) DHL Express, Dollar Rent-A-Car, Eastman KODAK, Elizabeth Arden, FedEx, Fidelity Investments, Florida Bankers Association, Harvard Business Review (Poland,) Hertz (Europe,) Inc. Magazine, Kroger, MOTOROLA, Oldsmobile, Pennzoil, Pizza Hut of Europe, Sheraton, Sprint, Target, Texaco, Time Inc., and the US Coast Guard Training Center.

He presents seminars on customer service strategies.

Publications

Here is a partial list of books written by John Tschohl:[4]

References

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