Jacada

Jacada, Inc.

Type	Public NASDAQ: JCDAF
Industry	Computer software
Founded	1990 (1990)
Headquarters	Atlanta, GA, United States
Key people	Gideon Hollander, founder and Co-CEO Guy Yair , Co-CEO
Products	Desktop and Process Optimization software
Revenue	$17.3 Million USD (2015)[1]
Number of employees	100
Website	www.jacada.com

Jacada, Inc. and Jacada, LTD (commonly referred to as Jacada - pronounced jah-KAH'dah) (NASDAQ: JCDAF) is a multinational software technology company that develops, licenses, supports, and sells computer software designed to improve interactions between businesses and their customers. Jacada engages in the development, marketing, and support of mobile customer service, Visual Interactive Voice Response, customer experience management, and process optimization solutions that automate customer service processes. The company was formerly known as Client/Server Technology Ltd. and changed its name to Jacada Ltd. in August 1999. Jacada Ltd. was founded in 1990 and is headquartered in Herzliya, Israel with corporate offices in Atlanta, GA, United States.

Current products and services

Jacada's products include Jacada WorkSpace Agent Desktop, which unifies customer interaction tools and provides a single access point to various mission-critical applications required by the customer service representatives to complete a customer interaction;

Jacada Visual IVR, a Visual Interactive Voice Response product which enables end users to engage in a mobile self-service session through smart phones, tablets, or other smart devices that visually map out the steps of the customer service interaction;

Jacada Advisor, a product designed to help call centers enhance customer service by providing real-time agent guidance;

Jacada Integration and Automation, a non-invasive integration solution that allows companies to Web-enable and integrate their Microsoft Windows client/server^[2][3] and Web-based applications without modifying or changing existing applications;

Jacada Agent Scripting, which guides the customer service agent through an optimized interaction with the customer;

Jacada Workflow that creates industry standard business process management workflows;

Jacada HostFuse, a software solution for integrating core host-centric business systems;

Jacada Interface Server, which generates graphical user interfaces for mainframe and midrange software applications;

Jacada also provides professional services, which include training, consulting, solution support and maintenance, and product support and maintenance. Jacada Ltd. sells its products directly in North America, Europe, Asia, and Latin America, as well as through system integrators, partners, and call center outsourcers.

History

Jacada was founded in 1990 under the company name Client/Server Technology. The original vision of the company was to help organizations leverage and re-use their significant investments in legacy systems.

In 1997 the company introduced its first Java-based web-to-host product branded "Jacada". In 1999, Jacada changed the company name from Client/Server Technology Ltd. to Jacada Ltd. Jacada went public in October 1999, and its shares are traded on Nasdaq under the symbol "JCDA."^[4]

In January 2008 Jacada sold its "legacy" business to Software AG for $26 million in cash. ^[5] This transaction included the intellectual property and related customer contracts associated with the Jacada "legacy" products [Terminal Emulator, Jacada Studio, Jacada Innovator, Jacada Interface Server and Jacada Integrator]. Under the terms of the transaction, Jacada retained the right to develop, market, sell and support Jacada Interface Server and Jacada HostFuse in support of its call center solutions business.^[6]

References

External links

JCDAF Profile (OTCQB)